附註:Includes bibliographical references (pages 247-251) and index.
1. Nurses Do It Better -- 2. Situated Knowledges -- 3. Complaints Marked as Social Psychological: The Medical Consultation -- 4. Complaints Marked as Social Psychological: The Nursing Consultation -- 5. Complaints Coded as Medical: The Medical Consultation -- 6. Complaints Coded as Medical: The Nursing Consultation -- 7. Institutional Patterns of Interpretation -- 8. The Politics of Location -- Epilogue: Making Health-Care Policy.