附註:Includes bibliographical references (pages 407-410).
Ch. 1. Planning the Letter -- Ch. 2. Components of an Effective Letter -- Ch. 3. Structure: The Parts of a Letter -- Ch. 4. Appearance of the Letter -- Ch. 5. Grammar and Usage -- Ch. 6. Word Processing -- Ch. 7. Sales, Marketing, and Public Relations Letters -- Ch. 8. Customer Service Letters -- Ch. 9. Credit and Collection Letters -- Ch. 10. Letters to Vendors and Suppliers -- Ch. 11. Personnel Letters -- Ch. 12. Transmittal Letters -- Ch. 13. Confirmation Letters -- Ch. 14. Request Letters -- Ch. 15. Replies -- Ch. 16. Permissions Letters -- Ch. 17. Social, Personal, and Miscellaneous Letters -- Appendix I. Words to Watch -- Appendix II. Punctuation -- Appendix III. Abbreviations -- Appendix IV. Grammar Hotline Directory.
摘要:The second edition of The AMA Handbook of Business Letters is a complete, authoritative tool kit for writing effective business correspondence. It gives you succinct guidelines to grammar and style, plus hundreds of model letters to handle every situation that crops up in business today. And the model letters are not only pre-written, they're pre-typed. Just flip the attached diskette into any computer, and all the letters are at your disposal - keyed in and ready to go.
