Workplace wars and how to end them :turning personal conflicts into productive teamwork

• 作者: Kaye, Kenneth.
• 出版: New York : American Management Association ©1994.
• 稽核項: 1 online resource (ix, 162 pages) :illustrations.
• 標題: Conflit interpersonnel. , Gestion des conflits. , Conflict management. , Management. , Business & Economics. , Affrontement (Relations humaines) , Interpersonal conflict. , Communication en direction du personnel. , Mentoring & Coaching. , BUSINESS & ECONOMICS Motivational. , Communication in personnel management. , Motivational. , Electronic books. , BUSINESS & ECONOMICS Mentoring & Coaching. , Interpersonal confrontation. , BUSINESS & ECONOMICS , Management Styles & Communication.
• ISBN: 0814402151 , 9780814402153
• ISBN: 0814402151
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• 附註: Includes bibliographical references and index. 1. "There They Go Again" -- 2. Plan A: Look for Shared Goals and Win/Win Solutions -- 3. Plan B: Clarify, Sort, and Value Differences -- 4. Plan C: Gain Commitment to Change -- 5. Plan D: Analyze the Recurring Cycle -- 6. Plan E: Unilaterally Demonstrate Change -- 7. Now We Are a Conflict-Resolving System -- 8. Summary: The System Applied -- Appendix: Active Listening.
• 摘要: Is your workplace toxic with grudges, petty sniping, or not-so-petty vendettas? Do infighting and backstabbing eat away at productivity? Are turf battles rampant? Are underground issues blocking the chance for teamwork? Every workplace has its disagreements and always will. But disruptive conflicts can and should be resolved if the organization and the individuals involved are to move forward. In this immensely helpful guide, business psychologist Kenneth Kaye shows how to build the kind of teamwork that recognizes conflict quickly, deals with it constructively, and parlays it expertly into creativity and growth. Kaye provides a consistent system - not a random bunch of "feel-good" quick fixes - for managing conflict among people who must work together closely. , Best of all, anyone can apply this method; you need not hire a corporate "shrink" or pretend to be one yourself! Kaye helps you begin the rooting-out process, then demonstrates how to weave each step into an approach that becomes a way of life throughout the organization. Whether you're a manager who recognizes conflict as the source of wasted time and unhappy customers...a partner in a family enterprise racked by feuds...a business owner fed up with lawsuits, vandalism, or theft by disgruntled workers...a human resources pro who wants to stop the merry-go-round of conflict-related absenteeism, rehiring, and retraining...or anyone who wants a more peaceful and productive workplace...Workplace Wars and How to End Them will put you on the road to positive, self-sustaining, long-term resolutions.
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• 系統號: 005281683
• 資料類型: 電子書
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