附註:Includes index.
Contents -- List of cases -- Acknowledgments -- Introduction -- How to use this book -- 1 Protect your priorities -- 2 Conquer the communication church -- 3 "Just say no": not an option -- 4 Conflict survival school -- 5 Stress reduction strategies -- 6 Assertive? Abolish the thought -- 7 The delicate art of delegating -- 8 Dealing with difficult bosses -- Afterword some final suggestions -- Index.
