附註:Includes bibliographical references (page 227) and index.
Sect. 1. An overview of collaborative management -- Managing beyond the ordinary: a matter of perspective -- Collaboration and management thinking -- A checklist for managing beyond the ordinary -- Barriers to managing beyond the ordinary -- Benefits of managing beyond the ordinary -- Sect.2. The ten tasks -- Task 1: understanding the situation vs. leaping directly into action -- Task 2: clarifying your real purpose vs. doing the same old thing -- Task 3: determining what you need to know and who knows it vs. doing it yourself -- Task 4: getting the complete story abou the problem vs. settling for a general account -- Task 5: knowing the cause vs. simply hoping you are right -- Task 6: setting the requirements for improvement vs. jumping directly to alternatives -- Task 7: finding the best possible actions vs. accepting the first that come along -- Task 8: creating a balanced and workable program of actions vs. just doing it -- Task 9: fine-tuning the plan vs. "it's good enough" -- Task 10: communicating for acceptance vs. just telling about it -- Sect.3. Completing the process -- How to motivate for collaboration -- How to install and maintain collaboration -- You can do it -- Bibliography -- Index.
