附註:Includes bibliographical references (pages 255-272) and index.
pt. I. Performance through People. 1. Sources of Sustained Success. 2. What Effective Firms Do with People. 3. The Evidence for Slow Learning and Unrealized Potential -- pt. II. Barriers to Doing the Right Thing. 4. Wrong Heroes, Wrong Theories, Wrong Language. 5. Overcoming History. 6. Labor Laws, Lawyers, and Litigation: Friends or Foes of Work Place Change? 7. Employee Organizations: Their Effects and Role in Work Place Reform. 8. Resistance from Within -- pt. III. Prospects for Change. 9. The Promise of the Quality Movement. 10. Making the Change.
