附註:Includes bibliographical references and index.
Departmental leadership and departmental culture / Stanley A. Deetz -- Establishing effective relationships with faculty and staff / Anita Taylor -- Communicating with administrative peers / Ronald L. Applbaum -- Managing grievances / Fred E. Jandt and John A. Kaufman -- The budget process / June Kable -- Assessing faculty / Robert M. Smith -- The performance appraisal interview : guidelines for department chairs / Michael Stano -- Being assessed / Edward L. McGlone and Susan K. Kovar -- Departmental assessment / Patti Peete Gillespie -- Motivating faculty / James C. McCroskey and Virginia P. Richmond -- External public relations : analysis of image and directions for change / June Kable and Carla Bennett.
Acquiring information / Mark Hickson III, Don W. Stacks, and Randall K. Scott -- Providing information / Don W. Stacks and Mark Hickson III.
