附註:Preface -- Acknowledgments -- Part I. Rules and tools: Tricks of the trade ; 1. Everybody writes letters? ; 2. Ten easy pieces ; 3. What's on top? And what's in the middle? ; 4. What's the end? ; 5. Envelopes: Crucial and too often overlocked ; 6. The newest medium: E-mail --- Part II. 100 letter openings that will work every time ; 7. The importance of the opening ; 8. The first 25 ways to start a letter ; 9. 25 more ways to start a letter-openings 26-50 ; 10. 25 more ways to start a letter-openings 51-75 ; 11. 25 more ways to start a letter-openings 76-100 ; 12. A concluding thought.
