附註:Includes bibliographical references and index.
Management of differences / Warren H. Schmidt and Robert Tannenbaum -- The team that wasn't / Suzy Wetlaufer -- Overcoming group warfare / Robert R. Blake and Jane S. Mouton -- Negotiating with a customer you can't afford to lose / Thomas C. Keiser -- Turning negotiation into a corporate capability / Danny Ertel -- When consultants and clients clash / Idalene F. Kesner and Sally Fowler -- Five ways to keep disputes out of court / John R. Allison -- Alternative dispute resolution : why it doesn't work and why it does / Todd B. Carver and Albert A. Vondra.
