附註:1. Peter Thompson Meets Professor John Keen -- 2. First Visit to Magic -- 3. Start with Basic Problems -- 4. Academician Learns from the Practitioner -- 5. Grow People First -- 6. Weakest Link -- 7. Fix the Problem, Not the Blame -- 8. Leads, Not Supervisors -- 9. Discovering the Weakest Link -- 10. Quality of Life Issues -- 11. Eliminate Waste -- 12. Trust, Relationships, Integrity, and Communication -- 13. Energy Vampires -- 14. Leadership Should Have the Capacity to Educate -- 15. Safety and Maintenance -- 16. Discipline -- 17. Lifelong Education -- 18. Culture -- 19. Financial Measurements -- 20. Suggestion System -- 21. Business Philosophy -- 22. Rearview Management -- 23. Robust Process -- 24. It's Not Magic -- Continuous Education -- 25. Reflections.
