How to manage conflict :turn all conflicts into win-win outcomes
- 作者: Pickering, Peg.
- 出版: Franklin Lakes, N.J. : Career Press 2000.
- 版本: 3rd ed.
- 稽核項: 1 online resource (vi, 120 pages) :illustrations.
- 標題: Violence in Society. , SOCIAL SCIENCE Violence in Society. , Electronic books. , SOCIAL SCIENCE , Conflict management.
- ISBN: 058522675X , 9780585226750
- ISBN: 1564144402 , 9781564144409
- 試查全文@TNUA:
- 附註: Includes bibliographical references (page 113) and index. 1 -- Fundamentals of Conflict -- 2 -- Types of Conflict -- 3 -- Identifying Conflict Stages -- 4 -- Conflict Management Styles -- 5 -- Constructive Management Styles -- 6 -- Communication's Contributions to Conflict -- 7 -- Emotional Aspects of Conflict -- 8 -- The Intervention Team -- 9 -- Dealing with Angry Customers -- 10 -- A Parting Philosophy.
- 摘要: A manager's guide to resolving conflict in a way that ensures a win-win outcome. Includes case studies and examples of typical business conflicts enabling the reader to 'be the boss'. -- Provided by publisher
- 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=25100
- 系統號: 005286123
- 資料類型: 電子書
- 讀者標籤: 需登入
- 引用網址: 複製連結