Knock your socks off service recovery
- 作者: Zemke, Ron.
- 其他作者: Bell, Chip R.
- 出版: New York : AMACOM ©2000.
- 稽核項: 1 online resource (vii, 214 pages) :illustrations.
- 標題: Customer Relations. , Business & Economics. , BUSINESS & ECONOMICS Customer Relations. , Customer relations. , Customer services. , Marketing & Sales. , Electronic books. , Commerce. , BUSINESS & ECONOMICS
- ISBN: 081447084X , 9780814470848
- ISBN: 081447084X
- 試查全文@TNUA:
- 附註: Includes bibliographical references (page 211).
- 摘要: Annotation
- 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=17109
- 系統號: 005286243
- 資料類型: 電子書
- 讀者標籤: 需登入
- 引用網址: 複製連結
Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.
來源: Google Book
來源: Google Book
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