Delivering knock your socks off service
- 作者: Anderson, Kristin,
- 其他作者: Zemke, Ron.
- 出版: New York : AMACOM ©1998.
- 版本: Rev. ed.
- 稽核項: 1 online resource (ix, 149 pages) :illustrations.
- 標題: Business & Economics. , BUSINESS & ECONOMICS Customer Relations. , Service à la clientèle. , Customer Relations. , Customer services. , Marketing & Sales. , Electronic books. , Commerce. , BUSINESS & ECONOMICS
- ISBN: 0814479707 , 9780814479704
- ISBN: 0814479707
- 試查全文@TNUA:
- 附註: Includes bibliographical references (pages 145-147).
- 摘要: "Today's customer is smarter, more demanding, and more mobile than ever. But the third edition of Delivering Knock Your Socks Off Service - featuring the breezy, accessible style that's helped make this book a customer service classic - gives you all the strategies, techniques, and tips you'll need to satisfy and delight those online, telephone, and in-person customers, and keep them coming back."--Jacket.
- 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=16192
- 系統號: 005287170
- 資料類型: 電子書
- 讀者標籤: 需登入
- 引用網址: 複製連結
