附註:Includes bibliographical references and index.
Business Etiquette: Test Your Knowledge -- Ch. 1. The First Impression -- Ch. 2. Your Business Wardrobe -- Ch. 3. Meal Manners -- Ch. 4. Write It Right -- Ch. 5. Electronic Communication -- Ch. 6. When You Speak -- Ch. 7. Preparing for the Job -- Ch. 8. Office Finesse -- Ch. 9. Business Travel -- Ch. 10. After Hours -- Your Challenge: To Be the Best You Can Be.
摘要:No-nonsense guidance to a crucial set of personal career skills. Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety - they're a crucial business skill. In fact, good manners are good business. This no-nonsense "manners reference" refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as: * telephone and e-mail etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more.
