Foundations of service level management

• 作者: Sturm, Rick.
• 其他作者: Morris, Wayne. , Jander, Mary.
• 出版: Indianapolis, Ind. : Sams ©2000.
• 稽核項: 1 online resource (xiii, 272 pages) :illustrations.
• 標題: SOCIAL SCIENCE General. , Service-level agreements. , Business enterprises Computer networks , SOCIAL SCIENCE , Business enterprises Computer networks. , Computer networks , Qualidade total. , Administração de serviços. , Information technology Management. , Prestatiebeoordeling. , Business enterprises , Electronic books. , Computer networks. , Information technology , Ondersteuning. , General. , ICT. , Management. , Dienstverlening.
• ISBN: 076865680X , 9780768656800
• ISBN: 0672317435 , 9780672317439
• 試查全文@TNUA:
  
• 附註: Includes index.
• 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=38490
• 系統號: 005289342
• 資料類型: 電子書
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• 引用網址: 複製連結
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