附註:Includes bibliographical references and index.
Introduction / Gary P. Pisano and Robert H. Hayes -- Competing through Manufacturing / Steven C. Wheelwright and Robert H. Hayes -- The Productivity Paradox / Wickham Skinner -- The Service Factory / Richard B. Chase and David A. Garvin -- The Emerging Theory of Manufacturing / Peter F. Drucker -- Making Mass Customization Work / B. Joseph Pine II, Bart Victor and Andrew C. Boynton -- The Focused Factory / Wickham Skinner -- Postindustrial Manufacturing / Ramchandran Jaikumar -- Manufacturing Offshore Is Bad Business / Constantinos C. Markides and Norman Berg -- Why Some Factories Are More Productive Than Others / Robert H. Hayes and Kim B. Clark -- Quality on the Line / David A. Garvin -- Robust Quality / Genichi Taguchi and Don Clausing -- Made in U.S.A.: A Renaissance in Quality / Joseph M. Juran -- Getting Control of Just-in-Time / Uday Karmarkar -- Making Supply Meet Demand in an Uncertain World / Marshall L. Fisher, Janice H. Hammond, Walter R. Obermeyer and Ananth .
Manufacturing's Crisis: New Technologies, Obsolete Organizations / Robert H. Hayes and Ramchandran Jaikumar -- The Hidden Factory / Jeffrey G. Miller and Thomas E. Vollmann -- Yesterday's Accounting Undermines Production / Robert S. Kaplan -- The Human Costs of Manufacturing Reform / Janice A. Klein -- Strategic Planning -- Forward in Reverse? / Robert H. Hayes -- Beyond World-Class: The New Manufacturing Strategy / Robert H. Hayes and Gary P. Pisano.
