附註:Includes bibliographical references (pages 206-209) and index.
pt. 1. The era of the knowledge organization. The new wealth: intangible assets -- Tapping into the limitless resources of the knowledge era -- What is knowledge? what is competence? -- The key activity in knowledge organizations: transferring knowledge -- pt. 2. Managing intangible assets. The four power players in the knowledge organization -- Keys to developing and utilizing professional competence -- Building internal structure to support knowledge transfer -- Improving efficiency and effectiveness through internal structure -- Managing external structures to maximize knowledge assets -- Comparing knowledge-focused and information-focused strategies -- pt. 3. Measuring intangible assets. The state of the art of measuring intangible assets -- Measuring competence, internal structure, and external structure -- Implementing systems for measuring intangible assets.
摘要:This study shows how some of the fastest-growing, most profitable companies are discovering that potentially limitless revenues can flow from their firm's intangible assets - the ability of employees, customers, and even suppliers to create new concepts, models, products and services.
