附註:Includes index.
1 -- What Anger Looks like at Work -- 2 -- Anger Is a Behavior that Can be Managed -- 3 -- The First Skill: Deciding -- 4 -- The Second Skill: Be Direct -- 5 -- The Third Skill: Acknowledge Feelings -- 6 -- The Fourth Skill: Something in Common -- 7 -- The Fifth Skill: Depersonalizing -- 8 -- The Sixth Skill: Getting to the Real Issues -- 9 -- The Seventh Skill: Letting Go -- 10 -- When They're Angry at You -- 11 -- Preventing Acted-Out Anger -- 12 -- Preventing Unconnected Anger -- 13 -- Preventing Self-Centered Anger -- 14 -- Preventing Undercover Anger -- 15 -- Preventing Rigid Anger -- 16 -- Preventing Escapist Anger -- 17 -- Preventing Shocking Anger -- 18 -- Preventing Strange Anger -- 19 -- You Can Manage Anger & Conflict.
