附註:Includes bibliographical references and index.
1. Integrating the Two Worlds -- 2. The Computer and Telephony Environment -- 3. Integration Technology -- 4. Media Processing Technology -- 5. Application Elements and Application Creation -- 6. Applications and Case Studies -- 7. The Market for CTI -- 8. Computer Telephony Integration System Engineering -- 9. Merging on All Fronts
摘要:Learn how CTI works and how you can make it work for your company. Using real-life examples, this book shows how computer-supported telephony applied to call centers has already given many companies a significant edge over their competitors. The author analyzes the benefits CTI can bring to your organization such as increased quality of customer service and resulting customer satisfaction, dramatic cost savings and increased revenue, an enhanced corporate image, and employee job satisfaction through convenience and system efficiency. -- Provided by publisher.
