附註:Includes bibliographical references (pages 213-221) and index.
Introduction: Problem Solving and Uncertainty -- The Problems of Problem Solving - Choosing Problem-Solving Methods - Problem Solving by Specialist Groups: Scientists, Lawyers, and Doctors - Problem Solving and the Police - Drug Dealers and Drug Barons As Problem Solvers - Understanding the Drug Problem - Tackling the Drug Problem: Governments As Strategic Planners - Operational Guidelines for Problem Solving - Different Groups with Different Problems - Cyber Crime: A New Kind of Fraud - Addressing Cyber Crime Problems - Money Laundering: Where Drugs and Cyber Crime Meet - The Challenges of Problem Solving
摘要:In a world where technology is continually advancing, and problems are becoming more and more complex, established practices for decision making and problem solving are no longer effective. In this new book, however, Enid Mumford draws on her wealth of experience in management, business schools, and working with the police and other professional problem solvers to show us how to tackle complex problems efficiently. With drugs and cyber-crime as her main examples Professor Mumford shows how these topical, yet apparently permanent problems, could be approached. She does this by looking at how the criminals themselves have overcome legal obstacles, and other problems to make the drug trafficking industry the second largest in the world today, and the relative newcomer, electronic fraud, a multi-billion dollar problem already. These crimes, which in themselves lead to more crime from petty theft to support a drug habit, to international money laundering, are incredibly complex, and yet the book shows us that there is not only a way forward with these issues, but a way to approach all complex problems with efficiency and competency, wherever they occur in our lives. -- Provided by publisher
