附註:Includes bibliographical references and index.
Achieving the renewal. Assembling high-performance teams -- Bridging value differences -- Clearing the path for leadership -- Developing empowered staff -- Enhancing organizational learning -- Facilitating harmony -- Gaining stability by managing turnover -- Building the foundation for renewal. Homing in on the environment -- Involving the library's stakeholders -- Jettisoning bureaucratic red tape -- Keeping true to the mission -- Learning staff members' needs -- Managing staff conflicts -- Negating immature behavior -- Overcoming defective personalities -- Pulling others along -- Quantifying quality improvements -- Cementing the renewal. Rebounding after rightsizing -- Shaping a strong culture -- Turning antagonists into allies -- Undoing the negative effects of stress -- Vanquishing resistance to change -- Winning while preserving relationships -- Xenophilic decision making -- Yearning for satisfied patrons -- Zeroing in on the workers of tomorrow.
