附註:Includes index.
1. The competitive landscape -- Case Study 1: Bank of America -- Case Study 2: la Caixa -- 2. A new technological framework -- Case Study 3: Westpac -- replacing old infrastructure with new -- Case Study 4: CERA Bank Belgium -- Case Study 5: Nomura -- a strategy for approaching the Network Age architecture -- Case Study 6: Toronto Dominion Bank -- 3. Knowledge and financial services -- Case Study 7: Global data warehousing -- Citibank -- 4. Technology and the globalization of retail finance -- Case Study 8: Wachovia Corporation, USA -- Case Study 9: UBS -- cutting the cost of accessing custodial services -- 5. Enabling merger -- the role of technology -- Case Study 10: Lloyds TSB Group -- merger complexity in the non-network age IT environment -- Case Study 11: Halifax -- Business change -- the Halifax experience -- 6. Banking in the e.era -- Case Study 12: Smart Cards and the Internet -- new services opportunities.
Includes bibliographical references and index.
