Command performance :the art of delivering quality service

• 出版: Boston, Mass. : Harvard Business School Press ©1994.
• 稽核項: 1 online resource (xx, 260 pages) :illustrations.
• 叢書名: The Harvard business review book series
• 標題: Customer Relations. , Contrôle. , Qualité Contrôle. , BUSINESS & ECONOMICS Customer Relations. , Quality control. , Service à la clientèle. , Customer relations. , Quality Control , Customer services. , Electronic books. , Qualité , quality control. , BUSINESS & ECONOMICS
• ISBN: 0875845622 , 9780875845623
• ISBN: 0875845622
• 試查全文@TNUA:
  
• 附註: Articles originally published in the Harvard business review since 1982. Includes bibliographical references and index. Preface / John E. Martin -- Lessons in the Service Sector / James L. Heskett -- Service Companies: Focus or Falter / William H. Davidow and Bro Uttal -- Beyond Products: Services-Based Strategy / James Brian Quinn, Thomas L. Doorley and Penny C. Paquette -- Customer Intimacy and Other Value Disciplines / Michael Treacy and Fred Wiersema -- Service-Driven Service Company / Leonard A. Schlesinger and James L. Heskett -- New Productivity Challenge / Peter F. Drucker -- Loyalty-Based Management / Frederick F. Reichheld -- My Employees Are My Service Guarantee / Timothy W. Firnstahl -- Service Comes First: An Interview with USAA's Robert F. McDermott / Thomas Teal -- How I Turned a Critical Public into Useful Consultants / Peter T. Johnson -- Crime and Management: An Interview with New York City Police Commissioner Lee P. Brown / Alan M. Webber -- New Old-Fashioned Banking / Ronald Grzywinski -- Profits with a Purpose: An Interview with Tom Chapman / Nancy A. Nichols.
• 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=56196
• 系統號: 005295241
• 資料類型: 電子書
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• 引用網址: 複製連結
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