The invisible customer :strategies for successful customer service down the wire

• 作者: Clegg, Brian.
• 出版: London ;Dover, N.H. : Kogan Page 2000.
• 稽核項: 1 online resource (vii, 216 pages) :illustrations.
• 標題: Call centers Customer services. , Call centers , Electronic commerce , BUSINESS & ECONOMICS Customer Relations. , Electronic commerce Customer services. , Customer Relations. , Customer services. , Electronic books. , BUSINESS & ECONOMICS
• ISBN: 0585382875 , 9780585382876
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• 附註: Subtitle on cover: Strategies for successful customer service down the wire. Includes bibliographical references (pages 203-208) and index.
• 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=56870
• 系統號: 005296434
• 資料類型: 電子書
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• 引用網址: 複製連結
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