附註:Includes index.
Copyright; Contents; 11 Communication; LISTENING SKILLS: HOW TO HEAR WHAT PEOPLE REALLY HAVE TO SAY; KEEP EMPLOYEES IN THE LOOP: HOW TO FILL THE INFORMATION VACUUM; WALK THE TALK: HOW TO ALIGN WHAT YOU SAY AND WHAT YOU DO; APOLOGIZING: WHY MANAGING OFTEN MEANS HAVING TO SAY YOU'RE SORRY; E-MAIL: HOW TO USE ELECTRONIC COMMUNICATION WISELY.
