附註:Includes bibliographical references (pages 251-254) and index.
1. The Basis of Performance Management -- 2. The Performance Management Process -- 3. Performance Planning -- 4. Defining Objectives and Performance Standards -- 5. Defining Capability Requirements -- 6. Measuring Performance -- 7. Managing Performance Throughout a Year -- 8. Conducting Performance Reviews -- 9. Improving Performance -- 10. Performance Rating -- 11. 360-Degree Feedback -- 12. Feedback, Counselling and Coaching -- 13. Performance Management Documentation -- 14. Managing Organizational Performance -- 15. Managing Team Performance -- 16. Personal Development Planning -- 17. Performance Management and Pay -- 18. Developing Performance Management -- 19. Performance Management Training -- 20. Evaluating Performance Management -- 21. The Practice of Performance Management -- 22. Conclusions: performance issues and ways of dealing with them -- App. A. Examples of statements of key result areas/main tasks and objectives -- App. B. Checklist of factors affecting managerial performance -- App. C. Analysis of performance problems -- App. D. Performance review evaluation form -- App. E. Example guidance notes on performance management for employees -- App. F. Introducing performance management: questions and answers -- App. G. Example of a performance-management training programme -- App. H. Performance management role-playing exercises -- App. I. Performance management attitude-survey questionnaire.
摘要:"Managing staff performance is an effective mechanism for developing both staff and organizational growth. By clarifying an organization's objectives, translating these into clear individual goals, and reviewing these goals regularly, performance management provides a well-structured and effective management tool." "This second edition has been extensively revised and updated to take account of innovations in performance management processes, particularly in the field of personal development planning, 360-degree feedback and the extensive efforts made by organizations to integrate their business planning and performance processes." "Performance Management provides an action plan for any manager wanting to get the best from his or her employees."--Jacket.
