附註:Previous eds. published under title: Quality control handbook.
Includes bibliographical references and indexes.
How to Use the Handbook / J.M. Juran -- How to Think about Quality / J.M. Juran -- The Quality Planning Process / John F. Early, O. John Coletti -- The Quality Control Process / J.M. Juran, A. Blanton Godfrey -- The Quality Improvement Process / J.M. Juran -- Process Management / James F. Riley, Jr. -- Quality and Income / J.M. Juran -- Quality and Costs / Frank M. Gryna -- Measurement, Information, and Decision-Making / Thomas C. Redman -- Computer Applications to Quality Systems / Fredric I. Orkin, Daniel P. Olivier -- The ISO 9000 Family of International Standards / Donald W. Marquardt -- Benchmarking / Robert C. Camp, Irving J. DeToro -- Strategic Deployment / Joseph A. DeFeo -- Total Quality Management / A. Blanton Godfrey -- Human Resources and Quality / W.R. Garwood, Gary L. Hallen -- Training for Quality / Gabriel A. Pall, Peter J. Robustelli -- Project Management and Product Development / Gerard T. Paul -- Market Research and Marketing / Frank M. Gryna -- Quality in Research and Development / Al C. Endres -- Software Development / Lawrence Bernstein, C.M. Yuhas -- Supplier Relations / John A. Donovan, Frank P. Maresca -- Operations / Frank M. Gryna -- Inspection and Test / E.F. "Bud" Gookins -- Job Shop Industries / Leonard A. Seder -- Customer Service / Edward Fuchs -- Administrative and Support Operations / James A.F. Stoner, Charles B. Wankel, Frank M. Werner -- Process Industries / Donald W. Marquardt -- Quality in a High Tech Industry / M.K. Detrano -- Automotive Industry / Yoshio Ishizaka -- Travel and Hospitality Industries / Patrick Mene -- Government Services / Al Gore -- Health Care Services / Donald M. Berwick, Maureen Bisognano -- Financial Services Industries / Charles A. Aubrey II, Robert E. Hoogstoel -- Second-Generation Data Quality Systems / Thomas C. Redman -- Quality and Society / J.M. Juran -- Quality and the National Culture / J.M. Juran -- Quality in Developing Countries / Lennart Sandholm -- Quality in Western Europe / Tito Conti -
摘要:"The essential reference in quality engineering and management practices, Juran's Quality Handbook has been completely updated for this new edition. Contributed, revised, and edited by a global team of industry experts, this new edition provides penetrating coverage of the newest methods in planning, control, and results, delivering all the tools necessary for successful quality engineering and management well into the next century"--Jacket.
