附註:Includes bibliographical references and index.
Part part one INTRODUCING QUALITY User Guide -- chapter 1 The quality imperative -- chapter 2 Quality: a strategic decision? -- chapter 3 Barriers to quality -- chapter 4 The emergence of management -- part part two THE QUALITY GURUS User Guide -- chapter 5 Philip B. Crosby -- chapter 6 W. Edwards Deming -- chapter 7 Armand V. Feigenbaum -- chapter 8 Kaoru Ishikawa -- chapter 9 Joseph M. Juran -- chapter 10 John S. Oakland -- chapter 11 Shigeo Shingo -- chapter 12 Genichi Taguchi -- part part three CONTEMPORARY THINKING User Guide -- chapter 13 Contingency theory -- chapter 14 Organisations as systems -- chapter 15 Organisational cybernetics -- chapter 16 Soft systems thinking -- chapter 17 Critical Systems Thinking -- chapter 18 Business Process Re-engineering -- chapter 19 The learning organisation -- part part four Methods, Tools and Techniques -- chapter 20 Process analysis -- chapter 21 Quality Management Systems: ISO 9000 -- chapter 22 Statistical methods -- chapter 23 Benchmarking -- chapter 24 Supplier development -- chapter 25 Qualitative methods -- chapter 26 Total Quality Management through TSI -- chapter 27 Effective organisation -- chapter 28 Employee participation -- chapter 29 Stakeholder participation -- chapter 30 Implementing quality programmes.
摘要:This innovative text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th century management thinking.
