Quality :a critical introduction
- 作者: Beckford, John,
- 出版: London ;New York : Routledge 1998.
- 稽核項: 1 online resource (xxii, 351 pages) :illustrations.
- 標題: Total quality management Case studies. , Qualité totale Études de cas. , Electronic books. , Management , Gestion. , Case studies. , TECHNOLOGY & ENGINEERING Quality Control. , Service industries Management. , Total quality management , Service industries , Total quality management. , Qualité totale. , Service industries Management -- Case studies. , Manufacturing industries Management. , Services (Industrie) Gestion -- Cas, Études de. , BUSINESS & ECONOMICS , TECHNOLOGY & ENGINEERING , Qualité totale Cas, Études de. , GestionCas, Études de. , Services (Industrie) Gestion -- Études de cas. , Industrie manufacturière Gestion -- Études de cas. , Gestion , Industrie manufacturière Gestion. , Manufacturing industries Management -- Case studies. , Industrie manufacturière Gestion -- Cas, Études de. , Cas, Études de. , Total Quality Management , BUSINESS & ECONOMICS Quality Control. , Manufacturing industries , Controle de qualidade. , Services (Industrie) Gestion. , Qualité totale , Quality Control. , Industrie manufacturière , Services (Industrie) , Management.
- ISBN: 041518164X , 9780415181648
- ISBN: 0415181631 , 041518164X
- 試查全文@TNUA:
- 附註: Includes bibliographical references and index. Part part one INTRODUCING QUALITY User Guide -- chapter 1 The quality imperative -- chapter 2 Quality: a strategic decision? -- chapter 3 Barriers to quality -- chapter 4 The emergence of management -- part part two THE QUALITY GURUS User Guide -- chapter 5 Philip B. Crosby -- chapter 6 W. Edwards Deming -- chapter 7 Armand V. Feigenbaum -- chapter 8 Kaoru Ishikawa -- chapter 9 Joseph M. Juran -- chapter 10 John S. Oakland -- chapter 11 Shigeo Shingo -- chapter 12 Genichi Taguchi -- part part three CONTEMPORARY THINKING User Guide -- chapter 13 Contingency theory -- chapter 14 Organisations as systems -- chapter 15 Organisational cybernetics -- chapter 16 Soft systems thinking -- chapter 17 Critical Systems Thinking -- chapter 18 Business Process Re-engineering -- chapter 19 The learning organisation -- part part four Methods, Tools and Techniques -- chapter 20 Process analysis -- chapter 21 Quality Management Systems: ISO 9000 -- chapter 22 Statistical methods -- chapter 23 Benchmarking -- chapter 24 Supplier development -- chapter 25 Qualitative methods -- chapter 26 Total Quality Management through TSI -- chapter 27 Effective organisation -- chapter 28 Employee participation -- chapter 29 Stakeholder participation -- chapter 30 Implementing quality programmes.
- 摘要: This innovative text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th century management thinking.
- 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=60657
- 系統號: 005299023
- 資料類型: 電子書
- 讀者標籤: 需登入
- 引用網址: 複製連結
This introductory text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th century management thinking. Intended primarily for students the text will also be of assistance to practising managers. Key features include: * a complete introduction to quality * an in-depth review of the work of the Quality Guru's methods, tools and techniques * international case studies drawing on public and private sectors * coverage of features both service and manufacturing industry * a Tutor Guide of OHP bases * case studies, summarized key learning points and assignment questions.
來源: Google Book
來源: Google Book
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