Achieving service excellence :strategies for healthcare
- 作者: Fottler, Myron D.,
- 其他作者: Ford, Robert C. , Heaton, Cherrill P.,
- 出版:
- 稽核項: 1 online resource (xxiii, 422 pages) :illustrations.
- 叢書名: ACHE management series
- 標題: Compétence clinique. , Personnel médical. , MEDICAL , Satisfaction. , Soins médicaux Qualité -- Contrôle. , Practice Management & Reimbursement. , Consumer Behavior , Qualifications professionnelles. , Medicine. , Consumer satisfaction. , MEDICAL Practice Management & Reimbursement. , Organization. , Attitude to Health , Health Care Evaluation Mechanisms , Electronic books. , Soins de santé primaires. , Medical care. , Quality of Health Care , Medical Professional Practice. , Quality Assurance, Health Care , Primary Health Care , Relations publiques. , Coopération. , Attitudes à l'égard de la santé. , Organisation. , Health attitudes. , Medical personnel. , Public Relations , Organization and Administration , Health services administration. , Medical care Customer services. , Customer services. , Educational Measurement , Patient Acceptance of Health Care , Disciplines and Occupations. , Consommateurs Satisfaction. , Health & Biological Sciences. , Patients Satisfaction. , Patient satisfaction. , Clinical Competence , Quality control. , public relations. , Delivery of Health Care , QualitéContrôle. , Patients , Medical care Quality control. , Comprehensive Health Care , Public relations. , Medical care , Health Care Quality, Access, and Evaluation. , Patient Care Management , Patient compliance. , MEDICAL Administration. , Professional Competence , Services de santé Administration. , Administration. , Consommateurs , Customer relations. , Anthropology, Education, Sociology and Social Phenomena. , Health Services Administration , Patient Satisfaction , Health Occupations , Prestation de soins. , Efficiency, Organizational , Soins médicaux , Clinical competence. , Patients Coopération. , Education , Services de santé , Vocational qualifications.
- ISBN: 1567931901 , 9781567931907
- 試查全文@TNUA:
- 附註: Includes bibliographical references.
- 摘要: Annotation
- 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=72546
- 系統號: 005299052
- 資料類型: 電子書
- 讀者標籤: 需登入
- 引用網址: 複製連結
On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows. Compete successfully in today's customer-driven market. Enhance your customer service with the tools and techniques detailed in Achieving Service Excellence: Strategies for Healthcare. Combining real-world examples with the most significant research on service management, this valuable guide presents the best available information on providing superior service.
來源: Google Book
來源: Google Book
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