Information technology enabled global customer service

• 其他作者: Reponen, Tapio.
• 出版: Hershey, PA : Idea Group Pub. 2002.
• 稽核項: 1 online resource (288 pages).
• 標題: Customer Relations. , Electronic books. , Information resources management. , Customer services Technological innovations -- Management. , Customer services , Electronic commerce. , BUSINESS & ECONOMICS Customer Relations. , Communication systemsManagement. , International business enterprises , BUSINESS & ECONOMICS , Intranets (Computer networks) , Management. , Technological innovationsManagement. , Internet. , Information technology Management. , International business enterprises Communication systems -- Management. , Information technology
• ISBN: 1591400872 , 9781591400875
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• 附註: Includes bibliographical references and index.
• 摘要: For more than ten years there has been an obvious trend of globalization of leading companies, as they have moved from multinational to global operations. Recently there has also been increased demand for combining locally-customized services to the economies of the scale of worldwide operations. One of the management challenges is to cope with this new customer need. In this environment, competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration a.
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• 系統號: 005299301
• 資料類型: 電子書
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• 引用網址: 複製連結
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