附註:"Files are in Word 6.0 for Windows 95 and are compatible with both PC and Mac"--CD-ROM label.
Includes bibliographical references (pages 499-502) and index.
The Basics -- Planning the Letter -- Components of an Effective Letter -- Structure: The Parts of a Letter -- Appearance of the Letter -- Grammar -- Word Processing The Letters -- Sales, Marketing, and Public Relations Letters -- Customer Service Letters -- Credit and Collection Letters -- Letters to Vendors and Suppliers -- Personnel Letters -- Transmittal Letters -- Confirmation Letters -- Request Letters -- Replies -- Permissions Letters -- Social, Personal, and Miscellaneous Letters -- Appendix I. Words to Watch -- Appendix II. Punctuation -- Appendix III. Abbreviations -- Appendix IV. Grammar Hotline Directory.
摘要:More than 365 pre-typed, ready-to-use business letter for all occasions!
