Customer once, client forever :12 tools for building lifetime business relationships

• 作者: Buckingham, Richard,
• 出版: Washington, D.C. : Kiplinger Books ©2001.
• 版本: 1st ed.
• 稽核項: 1 online resource (xxiii, 285 pages) :illustrations.
• 標題: BUSINESS & ECONOMICS Organizational Behavior. , Business & Economics. , Organizational Behavior. , Customer services , Electronic books. , Marketing & Sales. , Customer services United States. , BUSINESS & ECONOMICS Management Science. , BUSINESS & ECONOMICS , Management Science. , Consumer satisfaction , United States. , Consumer satisfaction. , Customer services. , Industrial Management. , BUSINESS & ECONOMICS Management. , Commerce. , Consumer satisfaction United States. , Management. , BUSINESS & ECONOMICS Industrial Management.
• ISBN: 0938721828 , 9780938721826
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• 附註: Includes bibliographical references (pages 263-272) and index. Foreword / Paul B. Brown -- Introduction / Knight A. Kiplinger -- Understanding the Philosophy of Lifetime Clients -- 1. Continually Improving Yourself -- 2. Properly Preparing Yourself to Win the Lifetime Relationship -- 3. Chasing the Client, Not the Dollar -- 4. Superserving Your Clients -- 5. Building Lifetime Client Rapport -- 6. Hearing What Your Clients Are Actually Saying -- 7. Asking the Right Questions -- 8. Systemizing Your Business -- 9. Gaining Valuable Client Feedback -- 10. Converting Complaining Clients Into Lifetime Clients -- 11. Properly Managing Your Client Base -- 12. Expanding Your Client Base -- Today Is "Monday Morning"
• 摘要: Annotation In Customer Once, Client Forever, Buckingham presents a process to identify, create and maintain the relationship with the client using his 12 Lifetime Tools.
• 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=74354
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