Mediation for managers :resolving conflict and rebuilding relationships at work
- 作者: Crawley, John.
- 其他作者: Graham, Katherine.
- 出版: London : Nicholas Brealey 2002.
- 稽核項: 1 online resource (xi, 227 pages).
- 標題: Médiation et conciliation (Droit du travail) , mediation. , BUSINESS & ECONOMICS Leadership. , BUSINESS & ECONOMICS Workplace Culture. , Corporate Governance. , BUSINESS & ECONOMICS Corporate Governance. , Mediation. , Negotiating , Workplace Culture. , Electronic books. , Leadership. , Mediation and conciliation, Industrial. , Médiation. , Organizational Development. , BUSINESS & ECONOMICS , BUSINESS & ECONOMICS Organizational Development.
- ISBN: 1857884876 , 9781857884876
- ISBN: 1857883152 , 9781857883152
- 試查全文@TNUA:
- 附註: pt. 1. Understanding mediation -- pt. 2. Mediation in action -- pt. 3. Day-to-day mediation skills. Includes bibliographical references.
- 摘要: Mediation is a highly effective method of reducing conflict, resolving disputes, and building a productive workplace. Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work focuses on conflict resolution strategies and takes these skills out of the classroom and puts them directly where they are needed most: in the hands of managers. This accessible and practical toolkit provides exercises, case studies, and mediation techniques that will enable you to become an effective mediator at work. John Crawley and Katherine Graham walk you through the four main conflict manage.
- 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=78700
- 系統號: 005300403
- 資料類型: 電子書
- 讀者標籤: 需登入
- 引用網址: 複製連結
In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling. Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation's positive way of looking at conflict, how it injects a new dimension into people's "conflict zone", and outlines the qualities needed to be a mediating manager. Mediating managers become beacons of positive energy perceived as people capable of holding things together when others are "losing it". They are able to do this because they are enablers, not judge and jury, catalysts not fixers, encouragers not enforcers. Mapping out the overall steps of the mediation process, what mediating managers' core tasks are at each stage, the opportunities offered to those involved, and illustrating different key moments of effectively resolved workplace disputes, the book demonstrates how transferable mediation skills are and how they can be used in a wide range of workplace settings.
來源: Google Book
來源: Google Book
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