What customers like about you :adding emotional value for service excellence and competitive advantage

• 作者: Freemantle, David.
• 出版: London ;Naperville, IL : Nicholas Brealey Pub. 1999.
• 稽核項: 1 online resource (304 pages) :illustrations.
• 標題: Customer Relations. , Verkopen. , BUSINESS & ECONOMICS Customer Relations. , Service industries. , Customer relations. , Electronic books. , Customer loyalty. , BUSINESS & ECONOMICS
• ISBN: 0585440476 , 9780585440477
• ISBN: 1857882016 , 9781857882018 , 1857882067 , 9781857882063
• 試查全文@TNUA:
  
• 附註: Includes bibliographical references and index.
• 摘要: Publisher Fact Sheet , Annotation
• 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=78707
• 系統號: 005301465
• 資料類型: 電子書
• 讀者標籤: 需登入
• 引用網址: 複製連結
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