附註:Includes bibliographical references and index.
Preface / Charles K. Davis -- Section I: Organizational effectiveness -- Theoretical models in IS research and the technology acceptance model (TAM) / Leslie Leong -- Achieving organizational IT goals through integrating the balanced scorecard and software measurement frameworks / Nancy Eickelmann -- Evaluating stakeholders' views of delivered IS effectiveness: perceptions versus perceptions and expectations / Carla Wilkin, Rodney Carr, Bill Hewett -- A public sector case study on evaluating and managing the benefits of IS/IT / Chad Lin, Graham Pervan -- Section II: Workflow aspects -- Measuring the potential for IT convergence at macrolevel: a definition based on platform penetration and CRM potential / Margherita Pagani -- Systems analysis with workflow modeling / Vincent C. Yen -- Workflow technology supporting information filtering from the Internet / Witold Abramowicz, Jacek Szymanski -- Section III: Financial investment -- Financial evaluation of information systems investments / Charlene A. Dykman -- Enhancing project management as an instrument for costing and controlling in small- and medium-sized enterprises / Bardo Fraunholz -- Protecting intellectual property in IT layoffs: legal and security issues / Norman Pendegraft, Jerry Wegman -- Graduate programs in project management / Daniel Brandon.
