附註:Includes bibliographical references and index.
Anatomy of Conflict : The Two Faces of Conflict ; Transforming Destructive Conflict ; The Roots of Conflict ; What Causes Conflict? ; Conflict: Red-Hot or Cool? ; Conflict and the Fear Factor ; Options for Coping with Conflict ; Outing Conflict ; Testing Your Conflict-Management -- Why Goliaths Clash : Directional Discord ; It's About Strategy, Stupid -- Resolving Strategic Conflict ; From Alignment to Action -- High-Performance Teams and Conflict Management : High Performers to the Rescue ; The Way We Were ; The Changing Face of Organizations ; The Need for Speed ; Smashing Silos ; It Doesn't Stop at the Top ; Reaching High Performance: Evolution, Not Revolution ; High Performance Means Delivering ; Where Are You on the Team-Development Wheel? -- The Road to High Performance : Creating a High-Performance Team ; Holding Up the Mirror ; Looking Inward ; Forgetting Finger-Pointing ; Depersonalizing the Data ; Reframing Business Relationships ; Embedding Protocols ; Assigning Responsibilities/Accountability ; Clarifying Goals ; Moving to Stage Four ; Becoming a High-Performance Organization.
Conflict Management As Art and Skill : Skills Training: The Need for Self-Reflection ; The Primacy of Influence ; Baseline Capabilities ; Assessing Where Others Stand ; Assessing Where You Stand ; Which Skills, When? ; The Importance of Conflict-Management Skills -- E-Conflict : E-Mail as a Lethal Weapon ; Toward E-Conflict Rules of Engagement ; Check Before You Send ; End Note -- Leadership in Conflict Management : Leaders as Role Models ; Changing the Leader's Style ; Making Change Stick ; The New Leadership Imperative: Letting Go ; One Style Does Not Fit All ; The Challenge of Changing Your Style ; Giving Feedback: Ground Rules for Leaders ; Feedback: A Front-Line Perspective ; The Leader as "Dealer" ; Honest Leadership ; Litmus Test for Leaders ; End Note.
摘要:Nowhere is professional conflict so potentially devastating as in the executive suite.
