Selling with emotional intelligence :5 skills for building stronger client relationships

• 作者: Anthony, Mitch.
• 出版: Chicago, IL. : Dearborn Trade 2003.
• 稽核項: 1 online resource (x, 261 pages) :illustrations.
• 標題: Distribution. , Selling , Emotional intelligence. , MarketingGeneral. , BUSINESS & ECONOMICS Distribution. , BUSINESS & ECONOMICS Marketing -- General. , Psychological aspects. , Electronic books. , Selling Psychological aspects. , BUSINESS & ECONOMICS
• ISBN: 1597341509 , 9781597341509
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• 附註: Includes bibliographical references (pages 253-255) and index. Introduction to EQ: five critical levels of awareness -- Moving from Me to We -- Understanding your personality DNA -- Critical mass for sales success -- Applied critical mass -- Hotheads and seeing red -- Six seconds of sabotage: from anger to danger -- The viral spiral of emotion -- How to prevent and contain negative outbursts -- Solving the stress mess -- Feeling helpless or taking charge -- Redefining optimism -- Sources of discouragement -- Finding motivators that last -- Winning the emotional tugs-of-war: the power of positive intent -- Risking rejection: getting past no -- The face you see: the face you show -- Developing emotional radar: the powers of observation -- Shifting gears: four critical selling adjustments -- The power of curiosity: overcoming the narcissistic urge -- Emotional archeology: mastering the art of the irresistible question -- It's not about you -- The likeability quotient -- Reducing stress in confrontation -- Masters in conflict -- Negotiating emotion -- Seven habits of the emotionally competent.
• 摘要: Secret to sales success starts with higher emotional intelligence (E.Q.). Improve your E.Q. and watch your sales soar! Emotional Intelligence (E.Q.) is the ability to relate to people and maintain positive relationships, and is now widely regarded as more critical to workplace success than I.
• 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=91088
• 系統號: 005303270
• 資料類型: 電子書
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• 引用網址: 複製連結
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