附註:Includes bibliographical references and index.
Copyright; Contents; INTRODUCING THE ACTIVE MANAGER'S TOOL KIT; PART I REPRODUCIBLE TOOLS FOR ASSESSING AND DEVELOPING YOUR LEADERSHIP SKILLS; 1 HOW HIGH IS YOUR PEOPLE QUOTIENT (PQ)?; Overview; PEOPLESMART RATING SCALE; 2 HOW DO YOU RATE AS A LEADER?; Overview; 360 degrees LEADERSHIP DEVELOPMENT ASSESSMENT INSTRUMENT DOWNLOADABLE; SCORING INTERPRETATION; 360 degrees LEADERSHIP DEVELOPMENT ASSESSMENT INSTRUMENT DOWNLOADABLE; 3 HOW DO YOU EMPOWER YOUR EMPLOYEES?; EMPOWERMENT; THE EMPOWERMENT PATTERNS INVENTORY; SCORING; INTERPRETING YOUR RESULTS; ACTION PLANNING.
4 WHAT IS YOUR LEADERSHIP STYLE?Overview; LEADERSHIP STYLE SELF-ASSESSMENT ; SCORING THE LEADERSHIP STYLE SELF-ASSESSMENT ; INTERPRETING THE LEADERSHIP STYLE SELF-ASSESSMENT; 5 MOTIVATING OTHERS; Overview; WHAT IS MOTIVATION?; MOTIVATION COMES FROM WITHIN; SIX PRINCIPLES FOR MOTIVATING OTHERS; PERSONALIZED MOTIVATION; DIFFERENT STROKES ... ; A FINAL WORD ABOUT YOUR SUCCESS; 6 IMPROVING YOUR COMMUNICATIONS; Overview; 25 TIPS FOR IMPROVING YOUR COMMUNICATIONS ; 7 TEN STEPS TO BECOME AN EFFECTIVE MANAGER; Overview; TEN STEPS TO BECOME AN EFFECTIVE MANAGER ; 8 BUILDING ORGANIZATIONAL TRUST.
OverviewTIPS FOR BUILDING ORGANIZATIONAL TRUST ; 9 A CASE STUDY OF AN ATTEMPT AT EMPOWERMENT; Overview; Suggested Time; Materials Needed; Procedure; Variations; THE CASE OF AVALANCHE, INC. FORM A ; PART II REPRODUCIBLE TOOLS FOR COACHING AND MANAGING EMPLOYEE PERFORMANCE; 10 WHAT ARE YOUR COACHING STRENGTHS?; Overview; COACHING INVENTORY: SELF; COACHING INVENTORY: EMPLOYEE; PERSONAL LEARNING JOURNAL: COACHING INSIGHTS ; 11 HOW DO YOU COMPARE WITH THE PEOPLE YOU FIND DIFFICULT?; Overview; COMPARING STYLE, GENDER, AGE, AND CULTURE ; INTERPRETING THE RESULTS.
12 ARE YOU A LOVE 'EM OR LOSE 'EM MANAGER?Overview; ARE YOU A LOVE 'EM OR LOSE 'EM MANAGER? DOWNLOADABLE; 13 DO YOU SUPPORT STAR PERFORMANCE?; Overview; ASSESSING PROFESSIONAL AND PERSONAL EXPRESSION AND GROWTH AT THE WORKPLACE ; SCORING; POSTSURVEY DISCUSSION; FOLLOW-UP PROCESS; 14 MOVING FROM BOSS TO COACH; Overview; DEMANDS FOR LEADERSHIP IN THE HYPERGROWTH ENVIRONMENT; FORCES OF CHANGE IN THE HYPERGROWTH ENVIRONMENT; REQUIREMENTS FOR SUCCESSFUL COACHES; HOW TO BECOME A SUCCESSFUL COACH; WHEN ALL IS SAID AND DONE, WHAT MUST COACHES DO?; 15 IMPROVING MORALE AND ENHANCING PRODUCTIVITY.
Overview25 IDEAS TO IMPROVE MORALE AND ENHANCE PRODUCTIVITY ; 16 DESIGNING AND IMPLEMENTING AN EFFECTIVE PERFORMANCE MANAGEMENT PROGRAM; INTRODUCTION; CONCLUSION; 17 DEVELOPING ACTIVE LISTENING SKILLS AMONG YOUR EMPLOYEES; Overview; Suggested Time; Materials Needed; Procedure; ACTIVE LISTENING NOTES (FORM A); REVERSE ROLE PLAY SCRIPTS (FORM B) ; 18 SEEING THROUGH ANOTHER'S EYES; Overview; Suggested Time; Materials Needed; Procedure; WHAT IS IT? (FORM A) ; 19 MANAGING REAL TIME; Overview; Suggested Time; Materials Needed; Procedure; Variations; CASE STUDY (FORM A); SCHEDULE (FORM B).
