附註:Originally published 2003 by Spon Press.
Includes bibliographical references (pages 130-136) and index.
Seventy years of customer demand for improvement -- The international demand for improvement -- The three UK best practice standards and their six goals -- The virtual firm -- Motivating and leading radical improvement -- Becoming a best practice client -- Integrating the design and construction team -- Ensuring the delight of the end users -- Selecting the independent experts -- The benefits of best practice and the risk of ignoring change -- Further reading.
