附註:Includes index.
pt. 1. What a Six Sigma Project Team Needs to Know Before It Gets Started -- 1. The Six Sigma System -- 2. Three Ways to Six Sigma -- 3. Organizing for Six Sigma -- 4. Selecting Winning Six Sigma Projects -- 5. A Basic Toolkit for Team Leaders -- pt. 2. Leading a Six Sigma Project Team Through DMAIC -- 6. Define the Opportunity -- 7. Power Tools for "Define" -- 8. Coming Together as a Team -- 9. Measuring Process Performance -- 10. Power Tools for "Measure" -- 11. Guiding the Six Sigma Team in the Measure Stage -- 12. Analyzing Data and Investigating Causes -- 13. Power Tools for "Analyze" -- 14. Normal Data and Team Norms -- 15. Improving the Process -- 16. Power Tools for "Improve" -- 17. "At Last We're a Team!" -- 18. Control and Process Management -- 19. Power Tools for "Control" -- 20. Guiding Your Team in the Control Stage -- 21. Six Sigma Process Design/Redesign.
Includes index.
