Managing and motivating contact center employees :tools and techniques for inspiring outstanding performance from your frontline staff

• 其他作者: Carlaw, Malcolm.
• 出版: New York : McGraw-Hill ©2003.
• 稽核項: 1 online resource (xvii, 297 pages) :illustrations.
• 標題: Personnel management. , Customer Relations. , Personnel Motivation. , Centres d'appels (Affaires) , Call centers , Customer services , Electronic books. , Customer services Management. , BUSINESS & ECONOMICS Customer Relations. , Service à la clientèle , Call centers Personnel management. , Employee motivation. , BUSINESS & ECONOMICS , Centres d'appels (Affaires) Personnel -- Direction. , Gestion. , Personnel , Service à la clientèle Gestion. , PersonnelDirection. , Motivation. , Management.
• ISBN: 6610301689 , 9786610301683
• 試查全文@TNUA:
  
• 附註: Includes bibliographical references and index.
• 摘要: Use this creative; practical book to learn how to boost morale; streamline business processes; and inspire outstanding performance from frontline sales and service staff. --
• 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=86826
• 系統號: 005303922
• 資料類型: 電子書
• 讀者標籤: 需登入
• 引用網址: 複製連結
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