附註:Includes bibliographical references (pages 806-813) and index.
Building the Six Sigma infrastructure -- Six Sigma goals and metrics -- Creating customer-driven organizations -- Training for Six Sigma -- Six Sigma teams -- Selecting and tracking Six Sigma projects -- Introduction to DMAIC and other improvement models -- Problem solving tools -- Basic principles of measurement -- Measurement systems analysis -- Knowledge discovery -- Statistical process control techniques -- Process capability analysis -- Statistical analysis of cause and effect -- Managing Six Sigma projects -- Risk assessment -- Design of experiments (DOE) -- Maintaining control after the project -- Design for Six Sigma (DFSS) -- Lean manufacturing and Six Sigma.
