附註:Includes index.
1. Changing times in commerce -- 2. How can an organization become and stay competitive? -- 3. The outsourcing alternative -- 4. Reasons for outsourcing the various business functions -- 5. Variations on the outsourcing theme -- 6. Points to be aware of when choosing a service provider -- 7. The process of choosing a service provider -- 8. Potential drivers of outsourcing -- 9. Risks and concerns for both parties -- 10. What does all this mean? -- 11. An alternative way of approaching the competitiveness problem.
