附註:""Title""; ""Copyright""; ""About the Author""; ""Preface""; ""Contents""; ""PART 1 Are You Ready for Better Appraisals?""; ""Objectives of Performance Appraisal""; ""Meet Some Successes and Some Failures""; ""Successes""; ""Failures""; ""Do You Put Off Performance Appraisals?""; ""Benefits of a Well-Planned Appraisal""; ""How Appraisals Help Employees""; ""PART 2 Setting the Stage ""; ""Establish the Right Climate""; ""Are You Part of the Solution or Part of the Problem?""; ""Help Employees Find Meaning in Their Jobs and Stay on Course""; ""Case Studies""; ""CASE STUDY 1""
""PART 3 Preparing for More Effective Appraisals """"What Is Meant by Goals and Standards?""; ""Standards""; ""Attitudes and Performance Appraisals""; ""Leading a performance appraisal discussion can be compared to baseball""; ""Employee Preparation for the Appraisal""; ""How to Get to First Base""; ""Manager Preparation for the Appraisal""; ""Pitfalls to Avoid""; ""Elements of a Successful Appraisal""; ""Develop an Action Plan""; ""How Employee Performance Directs the Appraisal""; ""Appraisal Discussion Models""; ""CASE STUDY 2""; ""PART 4 Conducting the Appraisal ""
""Beginning the Appraisal Discussion""""Getting to Second Base""; ""Discussing Unsatisfactory Performance""; ""Getting an Employee to Talk Freely""; ""Creating an Open Atmosphere""; ""Appraisal Questions""; ""Create an Exchange of Information""; ""Facilitate the Discussion""; ""Personal Development and Growth""; ""The Importance of Attitude""; ""Achieving Third Base""; ""Closing the Appraisal Discussion""; ""PART 5 After the Appraisal ""; ""Following Up�Three Suggestions""; ""Performance Appraisal Checklist for Managers""; ""I. PERSONAL PREPARATION""
""II. CONDUCTING THE APPRAISAL DISCUSSION""""III. CLOSING THE DISCUSSION""; ""IV. POST-APPRAISAL FOLLOW-UP""; ""Creating a Personal Action Plan""; ""AUTHOR�S SUGGESTED ANSWERS TO CAses""
