附註:Includes bibliographical references (page 101).
""Title""; ""Copyright""; ""About the Author""; ""How to Use This Book""; ""Preface""; ""Contents""; ""PART 1 Mentoring As an Art ""; ""The Story of Mentor""; ""Helping Agents""; ""New Visions""; ""Mentoring�s Many Forms""; ""A Variety of Mentoring Relationships""; ""A POTENT LIFE EXPERIENCE""; ""Mentors Are Special Helpers""; ""The Extra Mile""; ""PART 2 Is Mentoring for You? ""; ""Investing in Others""; ""Your Investment in Mentoring""; ""The Empowering Mentor""; ""Mentor Self-Development""; ""PART 3 Understanding Mentees� Needs ""; ""Adapting to Change""
""Fostering Positive Self-Image""""Managing Change""; ""Dealing with Gray Areas""; ""PART 4 Positive Behaviors ""; ""Seven Types of Mentor Assistance""; ""Shifting Context""; ""Listening""; ""Identifying Feelings""; ""Listening for Motivation""; ""Productive Confrontation""; ""Providing Appropriate Information""; ""Delegating Authority and Giving Permission""; ""Encouraging Exploration of Options""; ""PART 5 Behaviors to Avoid ""; ""Avoiding Negative Behavior""; ""The Problem with Criticism""; ""Healthy Alternatives""; ""The Problem with Advice""; ""Information vs. Advice""
""The Problem with Rescuing""""PART 6 Mentor-Mentee Gains ""; ""Developing a Partnership""; ""Making the Most of the Relationship""; ""Anticipated Gains""; ""Determining Mentee Expectations""; ""Checking Mentee Expectations""; ""Developing a Mentor-Mentee Agreement""; ""PART 7 Special Situations ""; ""Mentoring and Changing Demographics""; ""Cross-Gender Mentoring""; ""Cross-Cultural Mentoring""; ""Identifying Cross-Cultural Contributions""; ""Mentoring by a Supervisor or Manager""; ""APPENDIX""; ""Author�s Comments on the Case Studies""; ""Case Study: Ika (Page 27)""
""Case Study: Pam (Page 40)""""Case Study: Ray (Page 53)""; ""Case Study: Eddy (Page 70)""; ""Case Study: Mary Jane (Page 82)""; ""Additional Reading""
