Business performance measurement :theory and practice

• 其他作者: Neely, A. D.
• 出版: Cambridge : Cambridge University Press 2002.
• 稽核項: 1 online resource (xiii, 366 pages) :illustrations.
• 標題: BUSINESS & ECONOMICS Corporate Governance. , Electronic books. , BUSINESS & ECONOMICS Leadership. , Total quality management. , Management. , Corporate Governance. , Business & Economics. , BUSINESS & ECONOMICS Organizational Development. , Leadership. , Prestatiebeoordeling. , Workplace Culture. , Organizational effectiveness Measurement. , Management Styles & Communication. , Measurement. , BUSINESS & ECONOMICS Workplace Culture. , Performance Measurement. , Performance , Organizational effectiveness , Organizational Development. , BUSINESS & ECONOMICS , Bedrijfsresultaten.
• ISBN: 052180342X , 9780521803427
• ISBN: 052180342X , 0511032749
• 試查全文@TNUA:
  
• 附註: Includes bibliographical references and index. pt. 1. Performance measurement : functional analyses. Measuring performance : the accounting perspective / David Otley -- Measuring performance : the marketing perspective / Bruce Clark -- Measuring performance : the operations perspective / Andy Neely and Rob Austin -- Finding performance : the new discipline in management / Marshall W. Meyer -- pt. 2. Performance measurement : theoretical foundations. A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- When it should not work but does : anomalies of high performance / Rob Austin and Jody Hoffer Gittell -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno S. Frey -- Superior managers tolerance to dysfunctional behavior : a test / Clive Emmanuel -- pt. 3. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Mike Kennerley and Andy Neely -- The critical few : first among equals as parameters of strategic effectiveness / Elspeth Murray and Peter Richardson -- Integrated performance measurements systems : structure and dynamics / Umit Bititci, Allan Carrie, and Trevor Turner -- Why measurement initiatives succeed and fail : the impact of parent company initiatives / Mike Bourne and Andy Neely. pt. 4. Performance measurement : practical applications. What really goes on in the name of benchmarking? / David Mayle [and others] -- Measuring marketing performance : which way is up? / Tim Ambler and Flora Kokkinaki -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman -- Redefining government performance / Ken Ogata and Rich Goodkey -- pt. 5. Performance measurement : specific measures. Customer satisfaction and business performance / Kai Kristensen, Anne Martensen, and Lars Grønholdt -- Linking financial performance to employee and customer satisfaction / Andy Neely and Mohammed Al Najjar -- Measuring innovation performance / Riitta Katila -- pt. 6. Performance measurement : emerging issues and trends. The future of performance measurement : measuring knowledge work / Rob Austin and Pat Larkey -- Measuring eBusiness performance / Andy Neely [and others].
• 摘要: This multidisciplinary, international book draws together the key themes in business performance measurement to provide an up-to-date summary of the leading ideas in the field. It will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline.
• 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=112576
• 系統號: 005309662
• 資料類型: 電子書
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• 引用網址: 複製連結
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