附註:Originally published as: Prestatiemeting in de publieke sector.
Includes bibliographical references and index.
An introduction to performance measurement: the beneficial effect of performance measurement -- The perverse effects of performance measurement -- The resistance of perverted performance measurement -- Design principles for performance measurement -- Trust and interaction -- Content and variety -- Dynamic: towards lively performance measurement -- The paradoxes of performance measurement.
摘要:Taking a bold stance in a contentious debate, this book presents several strategies for turning performance measurement into a useful instrument that can benefit both managers and professionals.
