Managing the IT services process

• 作者: Bruton, Noel,
• 出版: Boston : Butterworth-Heinemann ©2004.
• 稽核項: 1 online resource (xix, 222 pages) :illustrations.
• 叢書名: Computer weekly professional series
• 標題: Electronic data processing , COMPUTERS , COMPUTERS Reference. , Computer Science. , Gestion. , Technologie de l'information Gestion. , Reference. , COMPUTERS Machine Theory. , HardwareGeneral. , Information technology Management. , Technologie de l'information , Data Processing. , Computer Literacy. , Information technology , Electronic data processing Management. , COMPUTERS Computer Science. , Electronic books. , COMPUTERS Hardware -- General. , COMPUTERS Computer Literacy. , Information Technology. , COMPUTERS Data Processing. , Machine Theory. , COMPUTERS Information Technology. , Management.
• ISBN: 1136381708 , 9781136381706
• ISBN: 9781138149700 , 9780750657235
• 試查全文@TNUA:
  
• 附註: Includes index. 1. Introduction -- 2. Identifying IT services -- 3. The services -- 4. The processes -- 5. IT services organization -- 6. Staffing -- 7. Client relationships -- 8. Managing service delivery -- 9. Managing IT services -- 10. Reporting -- 11. Tools -- 12. Conclusions. Includes bibliographical references and index.
• 電子資源: https://dbs.tnua.edu.tw/login?url=https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=114181
• 系統號: 005309958
• 資料類型: 電子書
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• 引用網址: 複製連結
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