附註:Includes bibliographical references (pages 347-356) and index.
Cover -- Table of contents -- ACKNOWLEDGMENTS -- PREFACE -- FOREWORD -- 1 COMPETING IN THE GLOBAL ECONOMY REQUIRES EFFECTIVE ENTERPRISES -- Premise 1-1: The Global Economy Demands Excellence -- The Competitive Enterprise Example -- The Global Economy Challenge -- The World Requires Us to Change -- Knowledge-Intensive Work -- Work Is Becoming Increasingly Complex and Valuable -- The Six Major Challenges -- Four Management Initiatives -- Enterprise Effectiveness Requires Good Intellectual Capital Assets -- Examples of Structural Intellectual Capital -- The Role of Knowledge Workers -- 2 THE EFFECTIVE ENTERPRISE -- Premise 2-1: Individual Actions Lead to Overall Enterprise Performance -- Premise 2-2: Effective Enterprise Behavior Leads to Success -- The Proactive and Decisive Company Example -- Management Philosophy -- Management Choices -- Knowledge-Related Practices and Actions -- Resulting Behavioral and Cultural Traits -- The Company's Business Results -- What Does It Mean That an Enterprise Is Effective? -- Good Enterprise Performance Results from Effective Personal Actions -- Effective Enterprises Rely on Broad and Deep Knowledge -- What Is Successful Enterprise Performance? -- External and Internal Enterprise Effectiveness -- Success and Knowledge-Intensive Work -- The Importance of Information Technology -- Productivity Is Not Always What We Expect! -- Different Kinds of Productivity (Wiig & Jooste 2003) -- Value Creation and Productivity -- A Systemic Model of Enterprise Performance -- Changing Enterprise Performance Takes Time -- Characteristics of the Effective Enterprise -- Six Success Factors for the Effective Enterprise -- Six Behaviors of the Effective Enterprise -- Successful Performance Is Durable -- Performance Is a Function of Many Factors Acting Simultaneously -- The Intellectual Asset Management Mentality -- Building and Exploiting Intellectual Capital Assets Are Important -- People Adopt New Mindsets! -- 3 ACTIONS ARE INITIATED BY KNOWLEDGEABLE
