附註:Includes bibliographical references (pages 251-253) and index.
CONTENTS; Preface Your Inner Bird Dog; Acknowledgments; CHAPTER 1 THE CONNECTION AMONG BEHAVIOR, FEELINGS AND PERFORMANCE; CHAPTER 2 THE MYSTERY OF HUMAN BEHAVIOR; CHAPTER 3 THE WAY WE ARE WIRED; CHAPTER 4 EMOTIONS WHAT ARE THEY; CHAPTER 5 REWIRING FOR GREATER PERFORMANCE AND TO LIVE OUR INTENTIONS; CHAPTER 6 THE FIVE AREAS OF EMOTIONAL INTELLIGENCE; CHAPTER 7 THE DOORWAY TO EMOTIONAL INTELLIGENCE; CHAPTER 8 STEP 1 OBSERVE; CHAPTER 9 STEP 2 INTERPRET; CHAPTER 10 STEP 3 PAUSE; CHAPTER 11 STEP 4 DIRECT; CHAPTER 12 STEP 5 REFLECT; CHAPTER 13 STEP 6 CELEBRATE; CHAPTER 14 STEP 7 REPEAT.
CHAPTER 15 SELF AWARENESS AND SELF CONTROL AT WORKCHAPTER 16 EMPATHY AT WORK; CHAPTER 17 SOCIAL EXPERTNESS AT WORK; CHAPTER 18 PERSONAL INFLUENCE AT WORK; CHAPTER 19 MASTERY OF PURPOSE AND VISION AT WORK; Bibliography; Index.